Disney suspends FastPass+ and Extra Magic Hours at Walt Disney World along with cancelling all pre-booked experiences

May 29, 2020 in "The Walt Disney Company"

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Posted: Friday May 29, 2020 9:23pm ET by WDWMAGIC Staff

Disney has tonight announced more details on its plans to reopen Walt Disney World beginning July 11.

Most notably, Disney has confirmed that FastPass+ will be suspended, along with Extra Magic Hours.

Beginning May 28, all dining reservations, experience bookings, Disney dining plan and FastPass+ selections will be cancelled. Guests with existing Resort reservations will have priority access to the new park reservation system when it becomes available. Additionally, when reservations for dining and other experiences resume, Guests who had existing reservations will receive priority access to rebook.

Guests who purchased a Disney dining plan and tickets for dates between May 28 2020 and September 26 2021 will receive an automatic cancellation and refund of their Disney dining plan.

Guests who booked Resort hotel reservations with a Free Dining package for dates between May 28 2020 and September 26 2021 will receive an automatic cancellation of their Disney dining plan and are invited to rebook their vacation for a later date with a 35% room discount.

Here is more from Disney's update:

New Ticket Sales and Hotel Reservations: At this time, we are temporarily pausing new ticket sales and Disney Resort hotel reservations so we can focus on guests with existing tickets and reservations. Existing ticket holders and Annual Passholders will be able to make a theme park reservation before new tickets are sold; we will be reaching out to these guests soon to provide additional details. We will resume new sales of tickets and Disney Resort hotel reservations after that period of time. Theme park reservations will be limited due to attendance limitations and will be subject to availability.
Dining and Experiences: In order to foster physical distancing during this time, upon reopening, our offerings, restaurants and other experiences such as behind-the-scenes tours will be limited in capacity, and other experiences may remain closed. As a result of limited capacity, we have made the difficult decision to cancel all existing dining reservations and experience bookings, including Disney dining plans included in packages, through the end of the year. We will reopen dining and experience bookings with more limited numbers closer to when the parks reopen. We will also shift from a 180-day booking window to a 60-day booking window for dining and experience bookings going forward to allow Guests to make their plans closer to their visits.
FastPass+ and Extra Magic Hours: As a result of the COVID-19 impact, the FastPass+ service will be suspended for the time being as we plan to use additional queue space to manage capacity at our attractions and maintain physical distancing. We will automatically cancel existing FastPass+ selections and share any future updates on the service at a later date. Also, please note that upon reopening, Extra Magic Hours will be temporarily suspended.

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JohnDOct 26, 2020

Yep. I was there all last week. Most of the time, the PA announcement is from the familiar announcer you hear on buses. However, from time to time, I would hear the recording of a British woman making the same announcement. And don't think you won't hear it in Galaxy's Edge or Pandora to preserve theming. Nope. Announcements are park-wide.

wdwmagicOct 26, 2020

Yep these have a bit out for a couple of weeks now. They have definitely had to make it clear that it isn't optional.

Sweet ThingOct 26, 2020

I visited Animal Kingdom yesterday and noticed new signage and announcements stating that guests who do not follow the mask rules will be asked to leave. I did notice more cast members firmly asking guests to stop while eating, make sure their masks were covering their noses, or put their masks back on while taking photos. I spoke to a few cast members and every single one said they just want things to return to normal as quickly as possible and these rules are the only way. I witnessed a couple of cast get ignored by guests when enforcing the rules. Those cast members contacted their supervisors to give descriptions of those guests not complying. I can't remember ever seeing the company take a firm stand like this before.

Giss NericOct 18, 2020

I'm just kidding. It's all lies. I just wanted to switch the topic for a while.

GimpYancIentOct 17, 2020

Ok, so a guy wore a mask with some wording on it. He Wore A Mask properly! No one care's what was written on it.

drizgirlOct 17, 2020

You were about to report someone wearing a mask correctly?

LilofanOct 17, 2020

Easier to fire third party for a poor job.

LilofanOct 17, 2020

If third party crews get hurt on the job, Disney doesn't have to pick up their medical / injury costs. That could run into hundreds of thousands of dollars or even more depending on the severity of the injury.

Giss NericOct 17, 2020

I saw a guy in Magic Kingdom recently with a custom made mask that says "WORN BY FORCE, NOT BY CHOICE." I kinda felt that he was trouble already. I'm was about to report it to a CM but decided to let it go since he's not doing anything wrong anyways. It's just a silent protest. I saw him two times after that while walking in Fantasyland and the other while in the queue at Big Thunder. In all fairness to him, he was wearing the mask and wearing it correctly at both times.