'The Magic is Returning' - a message from Josh D'Amaro Chairman Disney Parks Experiences and Products

Jun 10, 2020 in "The Walt Disney Company"

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Posted: Wednesday June 10, 2020 6:20pm ET by WDWMAGIC Staff

Following the announcement of Disneyland's reopening on its 65th anniversary, new Disney Parks Experiences and Products Chairman Josh D'Amaro has released a statement - 'The Magic is Returning.'

Josh D'Amaro Chairman, Disney Parks, Experiences and Products

With the announcement of the proposed reopening dates for the Disneyland Resort, we are one more exciting step closer to reopening all of our Disney parks and experiences around the world. Throughout the past few weeks, we have reopened Shanghai Disneyland, Disney Springs and several Disney stores, and set dates for both Walt Disney World and Disneyland Resorts, with more announcements coming soon.
We are purposefully taking baby steps during this very intentional phased approach. As one of the first major theme parks to close our operations and the last to reopen, we have been deliberate about keeping the health and safety of our cast, guests and local communities top of mind. And as we look forward to bringing our cast members back to work, and welcoming you back as cherished guests – we know it will take all of us working together responsibly to recapture the magic.
We’re fortunate to be guided by a talented team of professionals who’ve helped us implement a variety of new health and safety measures reflecting the guidance of local health and government authorities. These are designed with both the cast and guests in mind for the unique environments of each of our parks, resorts and stores.
While certain aspects of your visit may change, I assure you the quality of our storytelling, magic of our experiences and the caliber of our cast members has not. We recognize the trust that you have in the Disney brand, and we will continue to earn your trust every day.
My confidence comes in part from all of the hard work our teams have been doing behind the scenes in the past few months… as well as by the early successes we have seen at Shanghai Disneyland, the first of our theme parks to reopen. Guest satisfaction has been extremely high, and we will continue to make sure that as we bring back experiences, our attention to promoting your safety, maintaining your trust and providing unique ways for you to come together with family and friends to create new memories remains high as well.
Walt Disney once said that it takes people to make the dream a reality, and as we prepare ourselves to reopen his original park, I want you to know how eternally grateful I am for all of you who have made Disney parks, stores, hotels, cruise lines, guided tours and vacation properties part of your lives, as well as for the cast members, crew members, Imagineers, and employees who have brought them to life for the past 65 years.
I know this has been a difficult year due to the impacts of COVID-19, but I can’t help but feel a great sense of hope and optimism. And like many of you, I look forward to hearing the laughter and seeing the joy of families making memories together… and I can’t wait to see you when the magic returns to all of our parks and resorts.
Be well,
Josh

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JohnDOct 26, 2020

Yep. I was there all last week. Most of the time, the PA announcement is from the familiar announcer you hear on buses. However, from time to time, I would hear the recording of a British woman making the same announcement. And don't think you won't hear it in Galaxy's Edge or Pandora to preserve theming. Nope. Announcements are park-wide.

wdwmagicOct 26, 2020

Yep these have a bit out for a couple of weeks now. They have definitely had to make it clear that it isn't optional.

Sweet ThingOct 26, 2020

I visited Animal Kingdom yesterday and noticed new signage and announcements stating that guests who do not follow the mask rules will be asked to leave. I did notice more cast members firmly asking guests to stop while eating, make sure their masks were covering their noses, or put their masks back on while taking photos. I spoke to a few cast members and every single one said they just want things to return to normal as quickly as possible and these rules are the only way. I witnessed a couple of cast get ignored by guests when enforcing the rules. Those cast members contacted their supervisors to give descriptions of those guests not complying. I can't remember ever seeing the company take a firm stand like this before.

Giss NericOct 18, 2020

I'm just kidding. It's all lies. I just wanted to switch the topic for a while.

GimpYancIentOct 17, 2020

Ok, so a guy wore a mask with some wording on it. He Wore A Mask properly! No one care's what was written on it.

drizgirlOct 17, 2020

You were about to report someone wearing a mask correctly?

LilofanOct 17, 2020

Easier to fire third party for a poor job.

LilofanOct 17, 2020

If third party crews get hurt on the job, Disney doesn't have to pick up their medical / injury costs. That could run into hundreds of thousands of dollars or even more depending on the severity of the injury.

Giss NericOct 17, 2020

I saw a guy in Magic Kingdom recently with a custom made mask that says "WORN BY FORCE, NOT BY CHOICE." I kinda felt that he was trouble already. I'm was about to report it to a CM but decided to let it go since he's not doing anything wrong anyways. It's just a silent protest. I saw him two times after that while walking in Fantasyland and the other while in the queue at Big Thunder. In all fairness to him, he was wearing the mask and wearing it correctly at both times.