Disney releases statement on Skyliner malfunction

Oct 14, 2019 in "Disney Skyliner"

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Posted: Monday October 14, 2019 10:15am ET by WDWMAGIC Staff

Disney has today released a statement on its Skyliner transportation system, including confirming adjustments to processes and training have been made since the October 5 shutdown.

Disney Skyliner returns to service

Below is the full statement.

Following a complete review with the manufacturer, we’ve made adjustments to our processes and training, and we are improving how we communicate with guests during their flight with Disney Skyliner. We again offer our deepest apologies to the guests impacted by the malfunction that resulted in extended operating delays on Oct. 5.

Beginning today, guests may travel aboard Disney Skyliner from 8 a.m. to 10:30 p.m. However, system updates later this week will result in the following modified operating hours for Oct. 16-18:

Oct. 16: The Disney Hollywood Studios line will be closed while the other two lines will be available from 1 p.m. – 10:30 p.m.
Oct. 17-18: All lines will be open from 1 p.m. – 10:30 p.m.
Similar to ski lift systems, Disney Skyliner may slow or come to some stops during the ride, particularly when we need to accommodate guests who require additional time to load their cabin. We want to assure you that the comfort of every guest is important to us.

As a reminder, Disney Skyliner connects Epcot and Disney’s Hollywood Studios to four Disney resort hotels: Disney’s Art of Animation Resort, Disney’s Pop Century Resort, Disney’s Caribbean Beach Resort (and the forthcoming Disney’s Riviera Resort, a Disney Vacation Club resort set to open Dec. 16, 2019).

We greatly appreciate your ongoing patience and understanding, and we look forward to welcoming you back aboard Disney Skyliner.

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ABQNov 03, 2019

Perhaps not, but in the case of the Riveria station, unless WDW wants to keep bringing the line to a full stop, his point stands as just slowing way down may not be enough to accommodate not someone having to get up and out of a wheelchair, but still the entire loading process can be slow for any party traveling with a wheelchair.

Rich BrownnNov 03, 2019

Wasn't he aware of the wheelchair loading procedure? Seems like he wasn't.

Phil12Nov 03, 2019

It appears that Bob Gurr is not a big fan of the Skyliner:

twilight mitsukOct 31, 2019

New evacuation procedure

GoofyernmostOct 30, 2019

Yep, back in the sixties there was the ever popular, snicker inducing, hysterically funny question.. is that a boy or a girl? It is actually much more relevant today because back then it was just referring to the length of hair. Damn long haired hippy's! They all turned into bald hippy's.

RustySporkOct 30, 2019

Don't know why people have this mental condition that requires them to constantly attack newer generations, but I suppose generations before us said the same of us.

HeppenheimerOct 30, 2019

I was looking for the link that would reveal that to be an Onion article...no such luck. Oh well, yet another basic aspect of life that millenials need someone else to do for them.

sndralOct 30, 2019

Also prosecutors trying vehicular crimes prefer to use the terms collision or crash. Criminal defense attorneys, on the other hand, love calling them accidents.