Walt Disney World Cast Members begin Disney Genie training ahead of the upcoming launch

Sep 14, 2021 in "Disney Genie"

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Disney Genie overview

Posted: Tuesday September 14, 2021 8:45am ET by WDWMAGIC Staff

Training is now underway at Walt Disney World for the roll-out of the new Disney Genie service.

Lightning Lane signage at Star Wars Rise of the Resistance

Attractions Cast Members at all four Walt Disney World theme parks are being trained to use Disney Genie, Genie+ and Lightning Lanes.

Walt Disney World is yet to announce an official start date for Disney Genie, but we expect to see it debut in the first week of October 2021, shortly after the start of Walt Disney World's 50th anniversary on October 1.

Lightning Lane sign at Under the Sea - Journey of the Little Mermaid

Guests can already see Lighting Lane signage replace FastPass+ signs at the entrance to attractions throughout the Walt Disney World parks. At Magic Kingdom, new Lightning Lane signs are already up at Jungle Cruise, the Tomorrowland Speedway and "it's a small world."

Lightning Lane sign at Tomorrowland Speedway

At EPCOT, Lighting Lane signs have been installed at Soarin' and Living with the Land. At Disney's Hollywood Studios, Star Wars: Rise of the Resistance is prepped for Genie.

Lightning Lane signs at Magic Kingdom

Disney Genie, part of the My Disney Experience app, is the next generation of Disney's ride reservation system, replacing FastPass+.

Genie+ will be available at Walt Disney World for $15 per person per day, and will include access to the Lightning Lane (previously the FastPass line), for one attraction at a time, with a designated arrival time. In addition, top tier attractions not included in Genie+ will be available for individual purchase at a price to be announced. We understand from various sources that Disney will be asking between $4 and $24 per person, per ride, depending on the category of attraction.

Most attractions that were previously part of FastPass+ will be included in the flat-rate Genie+, but top-tier attractions and new attractions like Star Wars: Rise of the Resistance and Remy's Ratatouille Adventure will require an individual purchase for Lighting Lane access.

Disney Genie overview

You can learn more about Disney Genie, and answers to your frequently asked Disney Genie questions.

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Dranth12 days ago

He was asked about the past and not specifically FP or FP+ but in context, FP+ is my understanding and would match the reports of cast members on the ratios they would use to let guests through each line.

Laketravis12 days ago

Was the bolded referring to FP, FP+, or both? My point was that FP+ was prototyped and engineered to become a pay-for feature from the outset. They knew exactly what they were doing at each phase - increased availability and heightened awareness of the FP+ offering came at the expense of substantially increased SB wait times. Of course it was not sustainable but again, it was intentional. As well as eventually establishing consistent yet reasonable SB wait times regardlesss of current park load (yield management) while maintaining the perceived need to purchase an alternative. So here we are today, over ten years later where the majority of park attractions have consistent wait times no matter how lightly or heavily loaded the parks are yet the perception of needing to pay more for "quicker" access is maintained. Yup, it's been years since 4 hour wait times at WDW were featured on the national evening news. Quite the delicate balance, mission accomplished. Oh, but wait - where is that price point that causes pain and decline in revenue? Have they found it? Are they paying attention to the sacrificial revenue lambs that are suffering at the expense of LL sales? We shall see.

Dranth12 days ago

Operationally, it was a problem by the end. The vast majority of line capacity was coming through the FP lane. We had some information posted by Len just a few weeks back spelling this out: Current LL: When asked about FP era: 75-80% is ridiculous and not sustainable. I don't like an offering going from free to paid any more than anyone else but logically, it makes sense if you are a business and you need to reduce utilization. It reduces use through customer self-selection even before the tighter controls you can place on the product as well as makes stockholders happy with a new revenue stream. Paid line skips, revamping DAS access (not commenting on if this was right or wrong, just that it was done), and attendance levels more in a manageable range given park capacity have all combined to make a trip completely doable without needing a line skip on most days for most people.

Laketravis12 days ago

FP+ wasn't a problem, it actually served as the model for a revenue based system. I was given a Magic Band and a prototype app in 2012-2013 and told I could pick three rides a day in addition to pulling paper FP's over the course of several visits that year. At the last "meeting" of our focus group we were asked to rank FP+ over/under FP against various metrics and also to put a dollar amount (bracketed choices) on the value we thought FP+ brought. I of course put $0 but obviously my opinion didn't mean crap 😂.

Dranth12 days ago

Sure, technically they could have done anything but getting FP+ usage to drop to the current levels of LL would have required a massive reduction making it essentially useless without massive changes to how it worked (number of selections, re-rides, additional selections post using three, etc.). I would say it was both. FP+ was a problem that had to be fixed. It needed to change so that it wasn't eating so much capacity. Charging for a skip the line service is one way to accomplish that goal. That it also created a new revenue stream just made it the obvious best choice from a business point of view.

Purduevian14 days ago

I mean obviously Standby and Rope drop are options. However, the quantity/frequency that I am able to get on attractions will get worse if they move to a LLPP/Standby only system.

Disstevefan114 days ago

I have also see posts here saying families were able to get on attractions without having to purchase LLMP so there are ways.

Purduevian14 days ago

I sure hope not... I don't have the money for LLPP and I can typically do everything I want to do in a day with LLMP. And before someone comes in to tell me that the standby lines would be so short if they got rid of all the skip the lines I would still be able to do everything I wanted with a minimal wait... My "worst" trip to Disney was in October 2021 right before G+ launched and there was no skip the line (still had a great time, just not as good of a time). If the options were LLPP or standby online, I would visit a lot less.

Disgruntled Walt14 days ago

For sure. They've basically looked at all aspects of their parks and resorts and said, "Why aren't we profiting from _____?" Then they made it so they are.

nickys14 days ago

Hang on, is this why you think they introduced G+ rather than free FP+? That there were too many people using it that they decided it didn’t work. I think they simply decided this was a way to get some new revenue. Paid versions were already in place at DLP and at least one of Tokyo and Shanghai (possibly both) before WDW. When it was first rumoured the discussion included variations of all existing options. So they saw good sales in the other parks and wanted the revenue.

Jrb197914 days ago

I personally think they need to get rid of LLMP and just have the Premier Pass. Keep that limited.

Purduevian14 days ago

How would reducing the number of passes help the people buying LLMP? Wouldn't that just make rides sell out faster, causing people to get less lightning lanes per day, thus devaluing the upcharge? Disney for sure wants people to feel like LLMP is worth it so they buy it next time/tell their friends they should buy it.