One-third of Walt Disney World park guests are upgrading to Disney Genie+ according to Bob Chapek

Posted: Wednesday November 10, 2021 4:$6pm ET by WDWMAGIC Staff

In an earnings call this afternoon, Disney CEO Bob Chapek commented on the roll-out of Disney Genie at Walt Disney World.

Disney Genie overview

According to Chapek, "The majority of Genie and Genie+ users said it improved their overall park experience with nearly one third of park guests upgrading to Genie+."

This is the first official comment on sales for Disney Genie+ since the service launched in early October 2021.

First Lightning Lane guests at Magic Kingdom October 19 2021

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Dranth2 hours ago

Sure, technically they could have done anything but getting FP+ usage to drop to the current levels of LL would have required a massive reduction making it essentially useless without massive changes to how it worked (number of selections, re-rides, additional selections post using three, etc.). I would say it was both. FP+ was a problem that had to be fixed. It needed to change so that it wasn't eating so much capacity. Charging for a skip the line service is one way to accomplish that goal. That it also created a new revenue stream just made it the obvious best choice from a business point of view.

Purduevian1 day ago

I mean obviously Standby and Rope drop are options. However, the quantity/frequency that I am able to get on attractions will get worse if they move to a LLPP/Standby only system.

Disstevefan12 days ago

I have also see posts here saying families were able to get on attractions without having to purchase LLMP so there are ways.

Purduevian2 days ago

I sure hope not... I don't have the money for LLPP and I can typically do everything I want to do in a day with LLMP. And before someone comes in to tell me that the standby lines would be so short if they got rid of all the skip the lines I would still be able to do everything I wanted with a minimal wait... My "worst" trip to Disney was in October 2021 right before G+ launched and there was no skip the line (still had a great time, just not as good of a time). If the options were LLPP or standby online, I would visit a lot less.

Disgruntled Walt2 days ago

For sure. They've basically looked at all aspects of their parks and resorts and said, "Why aren't we profiting from _____?" Then they made it so they are.

nickys2 days ago

Hang on, is this why you think they introduced G+ rather than free FP+? That there were too many people using it that they decided it didn’t work. I think they simply decided this was a way to get some new revenue. Paid versions were already in place at DLP and at least one of Tokyo and Shanghai (possibly both) before WDW. When it was first rumoured the discussion included variations of all existing options. So they saw good sales in the other parks and wanted the revenue.

Jrb19792 days ago

I personally think they need to get rid of LLMP and just have the Premier Pass. Keep that limited.

Purduevian2 days ago

How would reducing the number of passes help the people buying LLMP? Wouldn't that just make rides sell out faster, causing people to get less lightning lanes per day, thus devaluing the upcharge? Disney for sure wants people to feel like LLMP is worth it so they buy it next time/tell their friends they should buy it.