Disney World announces new measures to address abuse of Disability Access Service

Disney is making changes to Walt Disney World's Disability Access Service (DAS) to address the misuse of this widely used benefit, which skips conventional queue environments at the parks. The new system aims to ensure that DAS is used fairly and only by those who truly need it, improving the park experience for all guests.

A major change is in the works for Walt Disney World's Disability Access Service (DAS)

DAS is intended for guests with difficulty tolerating extended waits in a conventional queue environment due to a disability. DAS offers return times for attractions, similar to standby waits, allowing guests and their party to enjoy other park experiences instead of waiting in line. Notably, Disney has dramatically narrowed the scope of eligibility and now says that DAS is for guests with a "developmental disability like autism or similar." The new DAS also extends the enrollment period from 60 days to 120 days, and reduces the DAS party size to four guests.

Disney is facing increasing abuse of the system, which, according to sources who spoke with WDWMAGIC, is the primary cause for extended wait times in the Genie+ Lightning Lanes and occupies a significant quantity of available Lightning Lane inventory.

Disney plans to introduce the new DAS system on May 20, 2024 at Walt Disney World, and June 18, 2024 at Disneyland Resort in California. Disney is teaming up with Inspire Health Alliance to help Cast Members determine eligibility. 

How to Register for DAS at Walt Disney World

• Registration is available via live video chat.
• Speak with a Cast Member via live video chat to determine eligibility as soon as 30 days in advance of a park visit.
• At this time, live chat is offered in English only.
• Guests visiting now through May 19 may visit a theme park Guest Relation location to speak with a Cast Member. In-person registration will no longer be available at theme park Guest Relations locations starting May 20, 2024.
• If DAS is provided after a conversation with a Cast Member to determine eligibility, the Guest with a disability (or a parent/guardian) will participate in the registration process. This requires having a photo taken of the DAS-registered Guest.
• DAS registration maximum party size is the registered DAS Guest and up to 3 additional party members, for a total of 4 people.
• DAS is valid for up to 120 days. Once the service has elapsed, Guests will need to re-register.
• Guests visiting now through May 19, 2024, DAS is valid for up to 30 days.

Disney says that, "If it is determined that any of the statements a Guest made in the process of obtaining DAS are not true, the Guest will be permanently barred from entering Walt Disney World Resort and the Disneyland Resort, and any previously purchased Annual Passes, Magic Key passes, tickets and other park products and services will be forfeited and not refunded."

DAS Information for Guests visiting from April 9 through May 19, 2024

• Pre-arrival conversations to determine eligibility for DAS are available 2-30 days prior to your park visit.
• In-person conversations to determine eligibility for DAS will continue to be at Guest Relations locations.
• You can book up to 2 one-hour return windows for select experiences using our DAS Advance planning option.
• DAS is valid for up to 30 days from the start of the registration. Once the service has elapsed, Guests will need to re-register.